Conflict Management Training Course UK-wide - Full Day Course

 
Conflict is an integral part of our every day lives and we tend to deal with it in ways which we feel most comfortable with. Sometimes this gets us the desired result and at other times it can leave us feeling dissatisfied and frustrated. Managing conflict becomes much harder in the working environment where we need to maintain good relationships with our colleagues and customers, often we find our current techniques do not always get us the result that we want.
 
Training course style
 
This training course aims to help delegates to understand the reasons behind conflict, why people behave as they do and to learn how and when to use different techniques to get better results.
 
The training course will be a highly interactive and participative one using a variety of methods including; theory, group discussion, practical exercises, case studies and role plays which concentrate on the practical day-to-day issues faced by the delegates.
 
The learning outcomes
 
Upon successful completion of this training course delegates will be able to:
 
Understand the fundamentals of conflict, why it happens and how it affects us. Dispelling some of the  myths.
Recognise and understand different conflict styles, knowing your ‘hot spots’. Managing emotional reactions.
Learn to manage conflict, building a toolkit of personal skills, strategies and techniques which work – to include:
           .      Hidden messages
           .      Positive and Negative language
           .      Intervention plans
           .      Perceptual positions
Practise your own conflict management toolkit.
Maintain a professional image during conflict.
Duration: Full day
 
 
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