Online Conflict Resolution in the Workplace Training
 
(CPD accredited online training course)
 
Course information:
 
This online training course has been accredited by CPD.
 
This course is aimed at supervisors, managers and employees that want to develop effective conflict resolution methods. The course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills. This acts as a great introduction to the subject and covers the key concepts and theories relating to conflict management.
 
Left unmanaged workplace conflict can be damaging to relationships, team morale and ultimately the company's bottom line. Having a knowledge of effective conflict resolution techniques and strategies and taking a proactive approach to resolving issues will lead to a better work environment and more effective teams.
 
The Confederation of British Industry estimates that the cost of workplace conflict is around £33 Billion each year. It also estimates that up to 20% of leaders time is spent dealing with conflict and then there are the intangible costs such as reduction in loyalty, commitment, motivation, teamwork and morale.
 
This course starts by explaining what constitutes conflict in the workplace before moving on to look at some of the most common causes and the effects this can have on the workforce.
 
It covers the stages and build up to a workplace conflict and contains several extensive modules that outline conflict resolution techniques that can be applied at any stage of this build up.
 
As well as the negative impacts of conflict the course also explores how effective management of conflict can result in positive outcomes in the workplace. These can be the development of shared ideas, the ability to reach compromises through increased trust and creating an environment where differences of opinion are celebrated and considered rather than shut down.
 
  • The training course is broken down into modules and users can leave their training and log back in to exactly where they left off.
  • Each training module is followed by a knowledge review multiple choice questionnaire that will assess your knowledge and which are based on the training module information.
  • An accredited training completion certificate is available for download at the end of the training and completion of the knowledge review questions correctly.
 
Course Outline:
 
Module 1 - The Causes and Symptoms of Conflict at Work
Module 2 - Resolving Conflict
Module 3 - The Five Conflict Modes
Module 4 - Using the Modes
Module 5 - Assertiveness
Module 6 - Making Positive Outcomes
 
Duration of the course:
60 – 75 minutes
(Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).
 
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