Interpersonal Effectiveness Training Course UK-wide - Full Day Course
This practical training course is for people who regularly have to deal with difficult, aggressive and unhelpful behaviour. The training course will discuss the nature of conflict and will offer different models to help individuals find their own ways of dealing with challenging people more elegantly.
Training course style:
The training course is both entertaining and challenging and requires involvement from the participants. Delegates will be asked to bring real-life examples of difficult and challenging situations with them.
The Learning outcomes:
Upon successful completion of this training course delegates will be able to:-
- Feel more at ease with different types of people and be able to resolve interpersonal conflict more effectively
- Understand and appreciate their own characteristics, behaviours and the effects they may have on others
- Use language to improve their relationships with others
- Understand how our beliefs and values affect their perspective on life
- Appreciate the value of feedback and be able to give and receive it well
- Be able to build rapport with people quickly
- Prepare and plan for challenging situations
- Be more flexible and understanding when trying to resolve conflict
- Create win-win solutions to interpersonal problems
- Take their learning back to the workplace