Relaxa UK Limited Privacy Policy & GDPR Compliance
Website privacy notice
We are delighted that you have shown an interest in our company. We are committed to safeguarding the privacy of our website visitors, service users, individual customers and customer personnel. This notice applies where we are acting as a “data controller” with respect to the personal data of such persons; in other words, where we determine the purposes and means of the processing of that personal data.
The personal data that we collect
We may process data enabling us to get in touch with you "contact data". The
contact data may include your name, email address, telephone number, postal
address, product or service that you are interested in and any comments that
you would like to refer to us. The source of the contact data is you or your
employer.
We may process information contained in or relating to any communication that
you send to us or that we send to you "communication data". The
communication data may include the communication content and metadata
associated with the communication. Our website will generate the metadata
associated with communications made using the website contact forms.
We may process information relating to transactions, including purchases of goods and/or services, that you enter into with us and/or through our website ” transaction data “. The transaction data may include your name, your contact details, your payment details and the transaction details. The source of the transaction data is you or our payment services provider.
We may process data about your use of our website and services “usage data”. The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system.
We do not obtain data indirectly from you.
Purposes of processing and legal bases
Operations – We process your personal data for the purposes of operating our website, provide our services and manage our business. The legal basis for this processing is our legitimate interests.
Relationships and communications – We may process contact data, transaction data and/or communication data for the purposes of managing our relationships, communicating with you (excluding communicating for the purposes of direct marketing). The legal basis for this processing is our legitimate interests.
Direct marketing – We may process contact data, account data and/or transaction data for the purposes of promoting our business and communicating marketing messages and offers to our website visitors and service users. The legal basis for this processing is our legitimate interests.
Research & Analysis – We may process usage data and transaction data for the
purposes of understanding the use of our website and services, as well as the
interactions with our business. The legal basis for this processing is consent.
Providing your personal data to others
Your personal data held in our website database will be stored on the servers of
our hosting service provider Heart Internet at www.heartinternet.uk, in the UK.
We may disclose “usage data” to our suppliers or subcontractors insofar as
reasonably necessary for website operational reasons.
Financial transactions relating to our products and services may be handled by our payment services providers. You can find information about the payment services providers ‘privacy policies and practices at https://www.hitachicapital.co.uk/hcif-privacy-notice/
We may disclose your personal data where such disclosure is necessary for compliance with a legal obligation, exercise, or defence of legal claims.
International transfers of your personal data
We may transfer your data to the third parties outlined in section 5 that are based in countries located outside of the European Economic Area which are not subject to an adequacy decision by the European Commission.
In these cases, we ensure that both ourselves and our partners take adequate and appropriate technical, physical and organisational security measures to protect your data. We also ensure a level of data protection at least equivalent to the one prevailing in the European Union by having appropriate Standard Contractual Clause agreement in place with these third parties.
Retaining and deleting personal data
We will retain your personal data for the period of 5 years from the date of the most recent contact between you and us. We may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
Your rights
Your rights under data protection law are:
- the right to access - you can ask for copies of your personal data;
- the right to rectification - you can ask us to rectify inaccurate personal data and to complete incomplete personal data;
- the right to erasure - you can ask us to erase your personal data;
- the right to restrict processing - you can ask us to restrict the processing of your personal data;
- the right to object to processing - you can object to the processing of your personal data;
- the right to data portability - you can ask that we transfer your personal data to another organisation or to you;
- the right to complain to a supervisory authority - you can complain about our processing of your personal data; and
- the right to withdraw consent - to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.
You may exercise any of your rights in relation to your personal data by written
notice to us, using this form.
About cookies
Our services use cookies to distinguish you from other users. This helps us to provide you with a good experience and also allows us to improve our Services.
For detailed information on the cookies we use and the purposes for which we
use them see our Cookie Policy.
Our details
This website is owned and operated by Relaxa UK Limited.
We are registered in England under registration ICO number ZA207033, and our registered office is at Devonshire House, Borehamwood, WD6 1QQ, United Kingdom.
You can contact us:
- by post, to the postal address given above;
- using our website contact form at https://www.relaxa.co.uk;
- by telephone, on 020 3303 0980;
- by email, using data.controller@relaxa.co.uk
Representatives
Our representative within the EU with respect to our obligations under data protection law is Tercyus Ribeiro and you can contact our representative at relaxa@privacy-office.ie.