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Creating a Healthier Workforce

Online Introduction to Emotional Intelligence Training

(CPD accredited online training course)

Course information:

This online training course has been accredited by CPD.

This course is aimed at supervisors, managers and employees that want to develop more effective relationships with members of their teams.  The course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills. This acts as a great introduction to the subject and covers the key concepts and theories relating to emotional intelligence.
 
Emotional Intelligence is a set of emotional and social skills that collectively establish how well you perceive and express yourself, maintain social relationships and cope with challenges. It’s not just a passing management fad, in fact it is based on a great body of data, based on studies of tens of thousands of working people taken from a wide range of industries.
 
The research shows which qualities make a star performer and while Emotional Intelligence isn’t the sole predictor of performance potential, it has been proven to be a key indicator in this area.
 
This course will introduce the concept of emotional intelligence and look at how you can use it in effective and meaningful ways. It will examine the difference between emotional intelligence and IQ and dispel some of the myths surrounding emotional intelligence. It contains a sections on the advantages and disadvantages of using emotional intelligence and considers the biological purpose for emotions and how best to manage them. Finally it will highlight the role played by emotions in the workplace and provide practical advice including tips for using emotional intelligence to deal effectively with emotions in situations that can arise in the workplace.

Course Outline:

Module 1 – What is Emotional Intelligence?
Module 2 – Understanding and recognising emotions
Module 3 – Emotional Intelligence at work
Module 4 – Tips for dealing with emotions at work
 

Duration of the course:

65 – 75 minutes