Relaxa UK Limited requires 7 days prior notice for a full booking cancellation or complete date change by the Client. If less notice is given, then Relaxa UK Limited reserves the right to charge the client for 50% of the agreed rate as a late cancellation fee. If 72-hours or less is given, then Relaxa UK Limited reserves the right to charge the client for 75% of the agreed rate as a late cancellation fee. If less than 24 hours is given, Relaxa UK Limited reserve the right to charge the client the full rate.
Relaxa UK Limited shall not be liable for any delay by its therapists, consultants or instructors beyond its control, in respect of any provision of service.