Effective Communication – this can be held as a 2hr/ half day or full day course
At the end of this workshop delegates will have developed and applied highly effective communication techniques. By understanding more about how the process of communication works, and the impact of our communications on others, delegates will leave the programme as highly skilled communicators and ultimately will be able to analyse their own performance and personal achievements.
This is an intensive practical programme involving role-play between delegates to apply the tools and techniques learnt, encouraging self-analysis and awareness to develop individual development plans. Delegates will be asked to discuss their own experiences with others.
Upon successful completion of this course delegates will be able to:
- Understand the balance between verbal, non verbal & vocal components of communication & the impact this has on communication within their organisation.
- Understand what effective communication is and what they need to do to be effective in your communications
- Make themselves clearly understood
- Use the right language and words to be fully understood
- Use body language to develop and maintain rapport with others
- Understand the signals they may unwittingly give others through non verbal communications & responding to these in others
- Understand the theory, importance & power of listening well & listening actively to others
- Make sure others have understood them
- Take responsibility for their communication
- Choose the most appropriate media for their communication
Influencing Skills – this can be held as a 2hr/ half day or full day course
Getting our own way with integrity, without begging or bullying, is an essential skill in making things happen. With a number of principles and techniques, we can successfully and persuasively convey our point of view. By gaining an understanding of our own way of thinking we can learn how other people think and through this workshop, build our own skills for influencing people.
This workshop involves working on several real life examples and situations that the delegates will be expected to bring as material to test, apply and refine.
Upon successful completion of this workshop delegates will be able to understand:
- Where are they are at the moment?
- What skills they currently use?
- What results they are looking for through influencing?
- What would they do if we had the skills?
- Influencing versus manipulation and the buyers remorse
- The logical levels of influencing
- perceptual positions.
- How they are with people dictates how they respond to us & our influence with them
- How to find out what is important to people and use this to their advantage
- How to structure what you say
- Choose their words to get the required results
- How they make decisions
- What strategies they use.
- How to combine these unique features into a potent cocktail that will make their proposal a powerful force.
Interpersonal Effectiveness - this can be held as a 2hr/ half day or full day course
This practical workshop is for people who regularly have to deal with difficult, aggressive and unhelpful behaviour. The workshop will discuss the nature of conflict and will offer different models to help individuals find their own ways of dealing with challenging people more elegantly.
The workshop is both entertaining and challenging and requires involvement from the participants. Delegates will be asked to bring real-life examples of difficult and challenging situations with them.
Upon successful completion of this workshop delegates will be able to:
- Understand and appreciate their own characteristics, behaviours and the effects they may have on others
- Feel more at ease with different types of people and be able to resolve interpersonal conflict more effectively
- Use language to improve their relationships with others
- Understand how our beliefs and values affect their perspective on life
- Appreciate the value of feedback and be able to give and receive it well
- Be able to build rapport with people quickly
- Prepare and plan for challenging situations
- Be more flexible and understanding when trying to resolve conflict
- Create win-win solutions to interpersonal problems
- Take their learning back to the workplace
Assertiveness - this can be held as a 2hr/ half day or full day course
Do you ever come away from a situation where you feel dissatisfied and unheard or alternatively do you sometimes feel you have won at all costs and ‘showed’ the other party? Being assertive is not as easy as it sounds, there is a fine line between being assertive and aggressive. Assertiveness is a way of thinking and behaving that allows a person to stand up for his or her rights whilst respecting the rights of others. This workshop is designed to teach delegates how to develop their skills so that they can become more assertive.
This is a lively workshop which uses a mixture of theory, self-analysis, discussion and practical exercises. Delegates will be asked to bring examples of ongoing or historical situations with them.
Upon successful completion of this workshop delegates will be able to :-
- Define assertiveness
- Recognise assertive, passive and aggressive behaviour.
- Know their personal rights and responsibilities and that of others
- Have evaluated and understood some of their interactions; good and bad
- Make choices about how they behave and appreciate the consequences
- Understand what drives them to do the things that they do
- Appreciate the impact that beliefs and values have on behave
- Practice active listening, clever questioning and building rapport
- Utilise a simple, yet effective, assertiveness process to gain excellent results
- identify and plan how to implement the new skills
Introduction to NLP (Neuro Linguistic Programming) - this can be held as a 2hr/ half day or full day course
What is NLP ? – “With Neuro Linguistic Programming (NLP) we have new insights into the way that people perform, and more than this, insights into the process that underpins such performance.”
NLP unravels complex, subjective issues and gets to the root of what makes the difference. It goes beyond the more traditional approaches and deals with skills, attitudes and beliefs, to provide people with the personal resources they need, where and when they need them. Imagine being able to understand in detail the decision making process of those people that we deal with, or perhaps their motivation, or even their buying strategy. What new possibilities would this open up? What results would this help you achieve? What problems would this help you avoid? Now imagine understanding our own ways of working and being able to take control.
A highly interactive workshop with thought provoking concepts explained in an easy to understand and apply manner, delegates will have the opportunity to learn and practise tools and techniques which can then be applied to real-life situations
Upon successful completion of this workshop delegates will be able to understand:
- The principles of NLP, the principles of success & excellence
- Business, personal, organisational goals and how to measure success
- The principles, practice & processes for effective change
- Other peoples experiences to be able to match, manage & influence both work & home goals
- How to take control of their own performance, in presentations, sales meetings & other Pressure situations rather than being at the mercy of how you feel on the day
- How to provide leadership by motivating & managing teams & individuals towards the best results